SUBJECT PICK & MIX

Focus Management for Business Limited

You now have the opportunity to 'Pick and Mix' your own management training programme: Each module is a 3 hour session; however, it is more cost effective for the client, to have two sessions delivered in one training day. Select the modules you would like and we will develop the programme for you.

Modules Include:
• Appraisal Interviewing
• Assertiveness Skills
• Coaching Skills
• Communication Skills
• Advanced Communications Skills
• Counselling Skills
• Creative Problem Solving
• Customer Care
• Customer Relationship Management
• Dealing with difficult behaviour
• Delegation and Motivation Skills
• Disciplinary and Grievance
• Effective Business Writing
• Finance for Beginners (Budget Management)
• Basic Health and Safety (Full Day)
• Basic Train the Trainer
• Introduction to Management (Roles and Responsibilities)
• Introduction to Quality Management
• Making effective presentations
• Negotiating Skills
• Project Management
• Quality Skills and Techniques
• Recruiting and Interviewing
• Skills for Personal or Professional Assistants
• Stress Management
• Time Management
• Working in teams
• Carrying out a Training Needs Analysis
• Using the Telephone

We can develop further modules to suit the company's requirements and offer the support of our Skills Coach to help companies identify their skills gaps and map appropriate training solutions. Where appropriate the Skills Coach may advise on links to nationally recognised qualifications.

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